Refund, cancellation & delivery policy

Delivery (shipping)

• All our products are digital PDF ebooks. Nothing is shipped physically and there are no delivery charges.
• Delivery is instant: as soon as Razorpay confirms your payment you are taken to your private download page. This normally takes a few seconds.
• The Complete Library bundle gives you a separate download for each book in it.
• If a payment is confirmed late (for example because of a UPI delay), your download page updates automatically — or open your private link again later.
• If you have not received access within 24 hours of a successful payment, email support@velora.store with your order ID or payment ID and we will deliver your ebook or refund you.

Cancellations

Because ebooks are delivered instantly, an order cannot be cancelled once the payment is successful. If you close the payment window before paying, no order is placed and nothing is charged.

Refunds

You receive the complete ebook immediately, so we do not normally refund delivered orders. We will give you a full refund if:

• you were charged but could not access your ebook, and we were unable to fix the problem;
• you were charged more than once for the same order;
• the file is damaged or is not the book described on its page, and we cannot provide a working copy.

Please contact us within 7 days of purchase with your order ID.

How refunds are paid

Approved refunds are made to your original payment method through Razorpay, normally within 5–7 working days of approval. The time taken for the money to appear in your account depends on your bank.

Failed or pending payments

If money was debited but your order shows as failed, the amount is usually reversed automatically by your bank or by Razorpay within 5–7 working days. If it is not, email support@velora.store with the payment reference and we will help.

Contact

support@velora.store — please include your order ID (it starts with “EB”), which you can find on your download page.